HCSS Education, a leading education finance specialist, has strengthened its leadership team with the appointment of two senior members of staff following a period of significant growth.
Martin Sutcliffe has joined the firm as a support and training manager and Eleni Kettles has been appointed as customer relationship marketing (CRM) manager as part of the firm’s dynamic expansion plans.
Martin will be responsible for providing support during the development of the firm’s new accounting software for schools. In the build up to the launch, Martin will be liaising with the technical team to put together a comprehensive training plan that covers all aspects of the software and provides schools with all the support needed. Then following its launch he will be implementing this training plan to school staff to ensure that all information is transferred over from the old finance systems to the new software as seamlessly as possible.
Prior to his role at HCSS Education, Martin worked as a consultant, setting up and managing administration systems and networks for small businesses. He also worked on a consultant basis as an installation engineer for RM Education, a leading software supplier for the education sector. As part of this role he managed the migration of schools’ old administration systems over to the RM Education software. He also provided on-site training on a one-to-one basis or for groups of up to 25 people to ensure schools were up and running with the new software.
Eleni has been appointed to support HCSS Education’s marketing department and will be responsible for developing strategies to effectively manage customer relationships. She will be working to create an accurate customer profile to better understand their unique needs and will also help to manage the overarching marketing strategy.
Eleni spent eight years working in the marketing department for home shopping retailer JD Williams. Six of those years were spent working with its high street brand division, Simply Be, where she quickly rose up the ranks from marketing executive to CRM Manager before taking up her position at HCSS Education.
Commenting on her appointment, Eleni Kettles, said: “With my extensive knowledge of CRM, I endeavour to build strong relationships with new and existing customers and support the business in its substantial growth targets over the next few years.
“I look forward to providing support for both the marketing team and for the wider business to help contribute to its growing success”.
Howard Jackson, CEO of HCSS Education, said: “We’re delighted to welcome both Martin and Eleni to our company to strengthen two of our busy departments. Both have a wealth of experience in their specialist areas and we are looking forward to seeing what they can bring to their teams. They have already displayed an impressive level of leadership and expertise and we’re thrilled to have them on board as we look to expand further in 2016 and beyond.
“Both appointments come as part of our ambitious expansion plans following a great year in which we reported a significant rise in revenue. As part of these plans we have invested heavily in developing new software, training and in expanding our work force, and both Martin and Eleni will play an important role in moving the business forward.”
For more information, please visit http://www.hcsseducation.co.uk/